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Messaging and Email Specialist

Overview:

This role focuses on designing, maintaining, and optimizing enterprise infrastructure systems, with a strong emphasis on email platforms, security, and identity services. The Senior Systems Engineer plays a key role in ensuring operational stability, leading complex engineering initiatives, and supporting strategic technology objectives.

The position involves collaboration across technical teams and stakeholders to deliver reliable, secure, and scalable solutions in a global environment.

Key Responsibilities:

Collaborate with team members and stakeholders to deliver projects and resolve issues effectively.
Participate in on-call rotations and provide out-of-hours support when required.
Manage the full lifecycle of engineering initiatives, from design to implementation and support.
Perform advanced system configuration, development, and optimization tasks.
Troubleshoot and resolve complex technical issues using best practices and industry standards.
Support product and project teams by analyzing requirements and producing technical specifications.
Continuously improve processes, procedures, and system performance.
Document system architectures, workflows, and operational procedures.
Maintain accurate system inventories and technical records.

Qualifications:

Experience & Education:

Bachelor’s degree in Computer Science, Engineering, or a related field.
10+ years of relevant experience, including senior-level project involvement.

Technical Skills:

Core Skills:

Strong experience with secure email gateways and messaging security platforms (e.g., Cisco IronPort; other solutions are a plus).
Advanced knowledge of Microsoft email platforms (Exchange Online, Microsoft 365, Exchange Server).
Deep understanding of email security standards and controls (SPF, DKIM, DMARC, anti-spam, anti-malware).
Proficiency in PowerShell scripting and command-line tools.
Strong experience with identity and access management technologies (Active Directory, Group Policy, DNS, ADFS, identity federation, SSO).
Experience managing Windows Server environments (2016/2019 or later).
Familiarity with virtualization, infrastructure appliances, and standard server engineering tools
Strong troubleshooting and root cause analysis capabilities.
Experience with IT service management tools and processes (incident, change management).

Additional Assets:

Experience with cloud platforms and infrastructure services (e.g., Azure IaaS).
Exposure to system integration in large-scale transformation or merger contexts.
Experience in regulated or enterprise environments.

Core Competencies:

Strong collaboration and teamwork mindset.
Ownership, accountability, and proactive problem-solving approach.
Ability to communicate clearly with both technical and non-technical stakeholders.
Detail-oriented with strong organizational skills.
Adaptability and commitment to continuous improvement.
Professional attitude with reliability and strong work ethic.

Language Requirements:

Fluency in English and French (written and spoken).
Ability to collaborate effectively with international teams.

Messaging and Email Specialist

Présentation:

Ce poste consiste à concevoir, maintenir et optimiser des infrastructures IT d’entreprise, avec un focus particulier sur les plateformes de messagerie, la sécurité et les services d’identité. L’ingénieur systèmes senior joue un rôle clé dans la stabilité opérationnelle, la conduite de projets complexes et le support des objectifs technologiques stratégiques.

Le rôle implique une collaboration étroite avec différentes équipes techniques et métiers afin de fournir des solutions fiables, sécurisées et évolutives dans un environnement global.

Responsabilités principales:

Collaborer avec les équipes et parties prenantes pour assurer la réussite des projets et la résolution des incidents.
Participer à des rotations d’astreinte et assurer un support hors horaires si nécessaire.
Gérer le cycle de vie complet des projets d’ingénierie (conception, déploiement, support).
Réaliser des tâches avancées de configuration, développement et optimisation des systèmes.
Diagnostiquer et résoudre des problèmes techniques complexes selon les meilleures pratiques.
Accompagner les équipes projets dans l’analyse des besoins et la rédaction de spécifications techniques.
Améliorer en continu les processus, procédures et performances des systèmes.
Documenter les architectures, flux et procédures opérationnelles.
Maintenir des inventaires systèmes précis et à jour.

Profil recherché:

Expérience & Formation :

Diplôme universitaire en informatique, ingénierie ou domaine connexe.
Plus de 10 ans d’expérience pertinente, incluant des responsabilités de niveau senior.

Compétences techniques:

Compétences principales :

Expérience avancée avec des solutions de sécurité de messagerie (ex. passerelles sécurisées).
Maîtrise des plateformes de messagerie Microsoft (Exchange Online, Microsoft 365, Exchange Server).
Excellente compréhension des mécanismes de sécurité des emails (SPF, DKIM, DMARC, anti-spam, anti-malware).
Maîtrise du scripting PowerShell et des outils en ligne de commande.
Solide expérience des systèmes d’identité et d’accès (Active Directory, GPO, DNS, ADFS, fédération d’identité, SSO).
Expérience sur environnements Windows Server (2016/2019 ou ultérieurs).
Connaissance des environnements virtualisés et des outils d’ingénierie système.
Excellentes compétences en diagnostic et analyse des causes racines.
Expérience avec les outils et processus ITSM (gestion des incidents et des changements).

Atouts supplémentaires :

Connaissance des environnements cloud (ex. Azure IaaS).
Expérience dans des contextes de transformation ou d’intégration de systèmes.
Expérience en environnement réglementé ou grande entreprise.

Compétences comportementales:

Esprit d’équipe et collaboration.
Sens des responsabilités et prise d’initiative.
Excellentes compétences en communication.
Rigueur et sens de l’organisation.
Capacité d’adaptation et amélioration continue.
Professionnalisme et fiabilité.

Langues:

Maîtrise du français et de l’anglais à l’écrit et à l’oral.
Capacité à collaborer avec des équipes internationales.

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