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Overview:

This role focuses on the administration, support, and optimization of enterprise file transfer and middleware platforms. The Middleware Administrator ensures the reliability, security, and efficiency of file exchange systems across a distributed, global environment.

The position involves close collaboration with international teams and participation in 24/7 operational support, including on-call rotations.

Key Responsibilities:

Administer and support file transfer and middleware platforms.
Collaborate with global teams to manage systems across multiple regions.
Participate in on-call rotations, including off-hours and weekend support.
Provide follow-the-sun support across different time zones.
Manage and support managed file transfer solutions (e.g., IBM Sterling suite)
Support and troubleshoot file transfer protocols such as FTP, SFTP, PeSIT, and secure transfer mechanisms
Provide guidance and best practices to internal stakeholders
Contribute to the definition and improvement of operational standards and procedures
Support automation and provisioning initiatives for file transfer platforms (e.g., API-driven processes)
Ensure consistency in processes, methods, and operational procedures
Recommend improvements and upgrade strategies for software and infrastructure

Qualifications:

Core Skills:

Strong experience with managed file transfer solutions and middleware platforms
Knowledge of file transfer protocols (FTP, SFTP, secure file transfer standards)
Experience in production support within a 24/7 environment.
Familiarity with distributed systems and global team collaboration.
Understanding of operational processes and system administration practices.

Core Competencies:

Client-focused mindset with strong service orientation
Ability to work independently and collaboratively across teams
Strong attention to detail and organizational skills
Willingness to learn new technologies and continuously improve
Self-motivated with a proactive approach
Excellent communication and presentation skills

Preferred Qualifications:

Familiarity with ITIL processes and service management frameworks

Language Requirements:

Fluency in English and French (written and spoken)
Ability to collaborate with international teams

Additional Information:

Role may require participation in extended support coverage and on-call rotations
Candidates may be subject to enhanced background screening requirements depending on regulatory obligations

==================================
Administrateur Middleware – Transfert de Fichiers (Intermédiaire)

Présentation:

Ce poste est dédié à l’administration, au support et à l’optimisation des plateformes de transfert de fichiers et de middleware. L’administrateur middleware garantit la fiabilité, la sécurité et la performance des systèmes d’échange de données dans un environnement global distribué.

Le rôle implique une collaboration étroite avec des équipes internationales ainsi qu’une participation à des rotations d’astreinte dans un contexte opérationnel 24/7.

Responsabilités principales:

Administrer et maintenir les plateformes de transfert de fichiers et middleware
Collaborer avec des équipes globales pour gérer les systèmes sur plusieurs régions
Assurer un support « follow-the-sun » à travers différents fuseaux horaires
Fournir des recommandations et bonnes pratiques aux parties prenantes internes
Contribuer à la définition et à l’amélioration des standards et procédures opérationnelles
Participer aux initiatives d’automatisation et de provisioning (ex. via API)
Assurer la cohérence des processus, méthodes et procédures
Recommander des évolutions et stratégies de mise à niveau des solutions

Profil recherché:

Compétences clés :

Expérience avec des solutions de transfert de fichiers managé et middleware
Connaissance des protocoles de transfert de fichiers (FTP, SFTP, etc.)
Expérience en support de production dans un environnement 24/7
Expérience dans des environnements distribués et internationaux
Bonne compréhension des प्रक्रेसus opérationnels et de l’administration système

Compétences comportementales:

Orientation client et sens du service
Capacité à travailler de manière autonome et en équipe
Rigueur et sens de l’organisation
Curiosité et volonté d’apprendre
Autonomie et proactivité
Excellentes compétences en communication

Atouts supplémentaires:

Connaissance des processus ITIL et des bonnes pratiques de gestion des services

Langues:

Maîtrise du français et de l’anglais, à l’écrit comme à l’oral
Capacité à collaborer avec des équipes internationales

Informations complémentaires:

Participation à des astreintes et à un support étendu requise
Le poste peut nécessiter des vérifications d’antécédents selon les exigences réglementaires

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Apply for Middleware Administrator – File Transfer (Intermediate) at CGI